meta88Privacy Policy

This page describes what we collect when you use meta88 and how we keep that data protected. We at meta88 take data privacy seriously—your personal information is encrypted, stored securely, and shared only with third parties who help us operate the platform or comply with law. We do not sell your data to marketers or data brokers.

Our privacy practice aligns with international standards for data protection. We process your information only for purposes you authorize—account creation, payment processing, customer support, and fraud prevention. If you have questions about how we handle your data, contact our support team and we will clarify our practice.

This policy applies to all meta88 users across the regions where we operate. If you access meta88 from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location, the principles outlined here govern how we treat your information.

What We Collect and How We Use Your Data

Personal information we collect on meta88

When you register with meta88, we collect your email address, full name, date of birth, and residential address. These details are required for account creation and anti-money-laundering (KYC) verification. We also collect your phone number if you provide it during registration or account updates.

During identity verification, we ask for a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or tenancy letter). You upload these documents as image files or PDFs. We store them securely and delete them after a set retention period unless law requires us to keep them longer.

When you use meta88, we collect transaction data: your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet); your withdrawals; your game history (which tables you joined, outcomes, settlements); and your account balance. We also log your IP address, device type, and browser information when you log in. This helps us detect fraud and ensure account security.

How we use your data on meta88

• 1
  Account ManagementCore service

  We use your name, email, and address to create and maintain your account, verify your identity, and process your requests.

• 2
  Payment ProcessingTransactions

  We share your payment details with payment processors (e-wallet providers and banks) to execute deposits and withdrawals.

• 3
  Fraud PreventionSecurity

  We analyze your login patterns, transaction history, and device data to detect suspicious activity and protect your account.

• 4
  Legal ComplianceRegulatory

  We retain and use your data to comply with anti-money-laundering, know-your-customer, and other legal obligations.

• 5
  Customer SupportService

  We use your contact information to respond to inquiries, resolve disputes, and provide help via email and live chat.

Data Security, Third Parties, and Your Rights on meta88

How we protect your data on meta88

We encrypt your login credentials, payment information, and personal documents using industry-standard encryption (TLS/SSL). Your password is hashed and never stored in plain text—even our support staff cannot view or recover it. Only you can reset it via email verification.

Our servers are hosted in secure data centers with physical access controls, firewalls, and intrusion-detection systems. We perform regular security audits and penetration testing to identify vulnerabilities. We maintain backups of your account data to protect against accidental loss, but we do not make these backups publicly accessible.

We maintain strict access controls: our internal teams access your data only when necessary for account support, fraud investigation, or legal compliance. All staff who handle your data sign confidentiality agreements. We log all access to sensitive information and monitor for unauthorized activity.

Third parties we share data with

We share your data with several categories of third parties, all under strict confidentiality agreements:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and mobile banking, local payment, online payment, e-wallet receive your account information and transaction details to process deposits and withdrawals.
• Game providers: Our live-dealer partners (Blueprint Gaming and others) receive your account identifier and game history to manage tables and settle wagers.
• Compliance services: We share identity verification documents with third-party KYC services to confirm the authenticity of government-issued IDs and proof-of-address documents.
• Law enforcement: If we receive a court order or legal authority request, we comply with disclosure requirements—but we notify you when legally able to do so.

We at meta88 hold your data with the same care we expect for our own information—encrypted, access-controlled, and shared only with vetted partners under confidentiality agreements.

Data retention and your rights

We retain your personal information as long as your account is active. If you close your account, we keep records for a retention period (typically 3–7 years) to comply with anti-money-laundering regulations and tax obligations. After that period, we securely delete or anonymize your data unless law requires longer retention.

You have the right to request access to your data. Contact our support team with a data-access request and we provide a copy of what we hold about you within a reasonable timeframe. You also have the right to request correction of inaccurate information or deletion where legally permitted. Note: we cannot delete data required by law (e.g., KYC records) but we can mark it as closed and restrict access.

If you believe we have misused your data or violated this policy, you can lodge a complaint with our support team. We investigate and respond within 10 business days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have breached your privacy rights.

Cookies and tracking on meta88

We use cookies to improve your experience on meta88. Session cookies store your login token and allow you to move between pages without re-entering credentials. Preference cookies remember your language and display settings. Analytics cookies collect anonymized information about how you use our platform—which pages you visit, how long you stay, what buttons you click—to help us improve usability.

We do not use tracking cookies that follow you across the internet to other sites. You can disable cookies in your browser settings, but doing so may limit functionality—you may not be able to log in or stay logged in on meta88.

International data transfer and jurisdiction

Our servers may be located outside Indonesia. When you use meta88, your data may be transferred to and stored in data centers in other countries. By using meta88, you consent to this transfer. Different countries have different data-protection laws, so your information may not receive the exact same legal protection as it would under Indonesian law. If you are not comfortable with international data transfer, do not use meta88.

This privacy policy is governed by the jurisdiction where meta88 is registered and operated. Any dispute about privacy practices is resolved according to our terms of service and applicable law. If you have privacy concerns or questions, contact our support team and we will address them within our published response windows.

Related legal documents